Utilities CRM serves utility leaders
Wining in the highly competitive utilities market requires streamlined operations, fast reaction to market changes, quick deployment of innovative products and superior customer service while keeping operational costs low.
Utilities CRM Solution provides out-of-the-box CRM functionalities for supporting specific utilities sector operations. It is targeted at utilities companies that would like to quickly establish a CRM solution without compromising on functionality. It incorporates a set of industry-specific pre-developed Microsoft Dynamics CRM modules and predefined guided processes which can be further optimized and selectively included in the final solution.
- Connect marketing, sales, and customer service and improve the effectiveness of each
- Track customer activities at all touch points
- Access the customer through a single, 360° customer view and adapt the view for marketing, sales, and customer service department
- Manage, control, and measure KPI‘s for sales, marketing, and customer service
- Gain control over cost management: reduce operational costs and optimize resources
- Enjoy control over customer retention in the highly competitive and ever-changing insurance industry
- Gain a flexible solution, applicable for different business models (on premises, cloud, hosting)
- Be mobile and still have a control over your work and your customers
Adacta‘s competencies in the utility industry are enhanced by several billing, BI and ERP projects for customers in the Adriatic Region. Dedicated utilities team of 50 employees, expertise and understanding of the utility industry enable us to focus on business goals and find a perfect IT solution for our customer‘s business needs.
Adacta‘s competencies at implementing Microsoft Dynamics CRM and developing industry specific CRM solutions are recognized by Microsoft with its Silver CRM Microsoft‘s Partner certification for the Adriatic Region.
25 years in the IT industry, international operation, a team of over 350 people, more than 400 completed projects, and a commitment to growth and development are ample testimony to our good work.
With a team of over 100 employees, Adacta is the largest Microsoft Dynamics partner in the Adriatic region and expanding in the CEE markets. Our highly qualified CRM team accumulated experience on several CRM projects in various industries and organizations and is recognized by Microsoft with a Silver Microsoft Certification for CRM.
Utilities CRM puts customer at the center of your business by providing all relevant information in one place, proposing next best steps and ensuring no important event is forgotten.
Utilities CRM features
Be one step ahead of your customer with easy to follow 360° customer view and 6 outstanding Utilities CRM features.
Utilities CRM Product Brochure:
Discover how can an utility company benefit from recognizing customer's key life events and see examples of tracking sales and marketing performance.
Why Microsoft Dynamics CRM
"Independent analytics and CRM publications recognize Microsoft Dynamics CRM as a leader among CRM solutions on the market due to the available functionalities which can be easily upgraded, tracking customer interaction on the both, traditional and digital channels, availability from anytime and anywhere, as well as full due to the integration with other Microsoft solutions, like Office, Power BI, Skype or Sharepoint."
Tatjana Lukić, Regional Director, Microsoft Business Solutions - Adriatics, Balkans, Baltics & CIS at Microsoft
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Adacta‘s references in the utility industry
Our competencies in the utility industry are enhanced by several CRM, ERP and BI implementations.